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DELIVERY & SHIPPING

HOW TO MONITOR MY SHIPMENT?

Once your order departs from our warehouse, the RS Team will furnish you with a tracking number for your shipment. We recommend utilizing one of the following tracking services:

https://www.17track.net/en
 

Please keep in mind that tracking numbers may not be consistently updated. Typically, tracking information sees updates upon reaching the customs of the destination country. Following this point, it may take several days for your shipment to arrive. It's worth noting that "Origin Post preparing dispatch" is often an inaccurate status, as the package has already left the origin country. The status will only change once it reaches the customs of the destination country.

I RECEIVED AN INCORRECT PRODUCT THAT WAS NOT PART OF MY ORIGINAL ORDER!

We deeply regret any inconvenience this error may have caused. Occasionally, human error can lead to the delivery of incorrect products or even entirely wrong packages by mistake. If you find yourself in this situation, kindly take a photo of the items you have received and upload it to an image-sharing platform such as ibb.co. Afterward, please share the link along with your order number so that we can promptly address and resolve this matter for you.

Please note that we photograph all products before packaging to ensure accuracy. It's important to report any such issues within 2 weeks of receiving your package for a swift resolution.

I HAVE ONLY RECEIVED A PORTION OF MY ORDER THUS FAR, AND I'M WONDERING WHY THIS IS THE CASE?

The reason for this can vary based on the nature of your order. In some instances, your order may originate from different warehouses and even different countries. Consequently, various parts of your order might be dispatched separately, although they will share the same Order ID. It's important to note that these packages may not necessarily arrive on the same day. To ascertain if your order has been shipped in multiple packages, you can always refer to your order details for clarification.

WHY DOES MY ORDER INDICATE "SEMI-SHIPPED" STATUS?

Roidspark ships packages from various warehouses due to the diverse locations of our manufacturers. Please be patient while we work to provide comprehensive updates regarding the status of your order shipments.

MY ORDER HAS BEEN DISPATCHED BUT HASN'T ARRIVED YET, WHAT SHOULD I DO?

If your order has not arrived within the anticipated timeframe, we recommend taking the following steps:

  • Create an order ticket: Reach out to our RS Team by creating an order ticket.
  • Contact RS Team: Get in touch with our RS Team to inquire about your shipment's status and seek assistance.

They will diligently investigate the delay and work to resolve the issue promptly.

WHY HASN'T MY ORDER BEEN DISPATCHED YET?

There are instances where certain items in our inventory may be temporarily unavailable. If your order consists of multiple items with varying availability statuses, we will promptly ship the items that are currently in stock while holding the remaining items for shipment. As soon as the backordered items become available, we will ship them to you. Rest assured, splitting your order in this manner will not result in any additional shipping costs for you. If you have specific instructions or preferences regarding how re-orders are handled, you can communicate them to the RS Team at any time.

MY TRACKING NUMBER STATUS DISPLAYS "ORIGIN POST IS PREPARING SHIPMENT"

Frequently, tracking numbers experience limited updates. Typically, tracking information sees significant updates once the package arrives at the customs of the destination country. Subsequently, it may take several days for the package to be delivered. It's important to note that the status "Origin Post preparing dispatch" is often inaccurate, as the package has already departed the origin country. The status will only change once the package reaches the customs of the destination country.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

The delivery time for your shipment depends on the shipping methods you've selected during the order process. Here are some key details:

  • US Domestic and EU Domestic Packages: These packages come with 100% DELIVERY INSURANCE and typically arrive within 3-4 business days after the order is shipped from the current warehouse.

For other shipping methods, the estimated delivery times are as follows:

  • Regular/Registered Air Mail: Delivery time ranges from 10 to 25 days, and a signature may be required by the delivery agency. The estimated time of arrival (ETA) is 25 days.
  • Express Courier Shipping: With a delivery time of 3-4 business days, courier shipping is the quickest option. However, it does require a signature upon delivery and carries a higher risk of encountering customs issues, so we do not recommend it as the preferred choice.

Please note that these delivery times are approximate and can vary based on factors like customs processing and the specific destination.

WHAT IF I'VE INCORRECTLY ENTERED THE SHIPPING ADDRESS, AND MY ORDER HAS ALREADY BEEN DISPATCHED?

Regrettably, once an order has been forwarded to the warehouse center, the RS Team is unable to modify the shipping address. We highly advise thorough verification of your order details before finalizing the order submission. Any inaccuracies could result in non-delivery of the product. Please be aware that, given the inability to return the package to the sender, there is a risk of losing your shipment in such cases.

I MADE AN ERROR IN MY SHIPPING ADDRESS AFTER SUBMITTING PAYMENT INFORMATION FOR MY ORDER. WHAT STEPS SHOULD I TAKE?

Once you've completed payment and provided payment details for your order, it's crucial to take immediate action. You should promptly get in touch with the RS Team. Please be aware that our ability to make changes to your order may be limited if the payment has already been processed or if the package has advanced too far in our shipping process. However, it's still essential to reach out and inform our team of the situation so they can assess the possibilities for addressing the issue.

I NEED TO UPDATE MY SHIPPING ADDRESS IN MY ACCOUNT BECAUSE IT HAS CHANGED LOCALLY. HOW CAN I DO THIS?

You can update your shipping address in your account settings. Additionally, when you're in the order process, you'll have the option to select the address you want to use. If you've already added your new address to your account, you can choose it during the order placement.

HOW ARE MULTIPLE-PACKAGE DELIVERIES HANDLED?

The handling of multiple packages for your order depends on the nature of your order. It's possible that your order will be shipped in separate packages from different warehouses or countries. These packages may not arrive simultaneously. To check if your order has been divided into multiple packages, you can review the tracking numbers in your order details.

IS A SIGNATURE REQUIRED FOR PACKAGE DELIVERY?

For most of our shipments containing valuable items, a signature upon delivery is indeed required. If you anticipate not being available at your specified address to accept the package, it's advisable to arrange for delivery to a location where someone you trust can sign for it on your behalf. You might also consider having the order shipped to your office address for added convenience. In such cases, please be aware that the goods may be left with reception or the Mail Room if necessary.

DO YOU DELIVER TO P.O. BOX ADDRESSES?

Yes, we can ship to all P.O. Boxes with a secure delivery service.

WHAT IS YOUR PACKAGING PROCEDURE?

Our warehouse meticulously and discreetly wraps all of our packages. If you happen to receive products that have been damaged during transportation, kindly take a photo of the damage and upload it to an image-sharing site such as ibb.co. Afterward, please provide us with the link so that we can promptly address the situation and arrange for the replacement of the damaged item. It's important to note that such issues can only be reported within 2 weeks of receiving the package, so we encourage thorough inspection upon delivery.

WHAT SHIPPING CHOICES ARE AVAILABLE?

Roidspark provides various shipping options to suit your needs:

  • Regular Air Mail - $30: This option typically takes 21-31 days for delivery. Please be aware that a signature may be required by the delivery agency.
  • Domestic Courier - $90: Includes tracking number and delivery for each brand. You can expect your package to arrive within 3-7 business days.
  • Express Courier Shipping - $80: With this option, delivery is expedited, taking just 3-4 business days. However, please note that a signature is required by the courier agency. It's important to be aware that selecting Courier Shipping may carry a higher risk of encountering customs issues, so it's not recommended as the preferred choice.

These are the shipping options available to you, each with their own pricing and delivery time frame. You will be informed in detail about the delivery options when completing the order.

roidspark.me reserves the right to change shipping prices in response to changing costs.

WHERE ARE THE ORDERS DISPATCHED FROM?

The specific origin of your order shipment depends on your location and the product you've ordered. The RS Team will typically opt to ship your order from one of our warehouse facilities. In cases where you have selected products from different warehouse brands during the order process, the RS Team may contact you to substitute products to ensure a safe and efficient shipment. Please note that product substitutions should only occur for products with the same milligram (mg) and substance.

WHAT DOES THE TRACKING NUMBER STATUS INDICATE IF A PACKAGE HAS BEEN CONFISCATED?

If you come across a tracking number status suggesting that your package has been seized, there's no need to be overly concerned. Seizures, when they occur, often result in a basic seizure notice. This can particularly happen with orders containing more than 50 vials. Customs agencies, as per their official reports, encounter numerous packages daily that contain prohibited supplements and drugs. Consequently, it's challenging for them to thoroughly examine each case due to the sheer volume of shipments.

It's reassuring to know that our store offers one of the most lenient reshipment policies in the AAS (Anabolic-Androgenic Steroids) market. If you've received a seizure letter or your package has been stuck in customs for an extended period, exceeding 15 days, we encourage you to reach out to our customer support. They can initiate an investigation into the case and arrange for a reshipment as needed. Your satisfaction and safety are our priorities.

WHAT SHOULD I DO IF THE ANTICIPATED DELIVERY DATE HAS ELAPSED AND I HAVE YET TO RECEIVE MY ORDER?

If your expected delivery date has come and gone without your order arriving, there's typically no cause for immediate concern. Customs clearance procedures usually take between 2-3 days, but occasionally, this process can extend to 15 days or even longer before the package is released. Unfortunately, there isn't much we can do to expedite this phase of shipping.

We kindly request your patience, as our shipping success rate from all our current 10-15 warehouses is approximately 98%. Rest assured, if there are any significant delays or issues beyond this timeframe, we will address them accordingly.

WHAT ARE THE DISTINCTIONS AMONG OUR SHIPPING WAREHOUSES?

At present, we operate over 12 warehouses globally for shipping purposes. Each of our warehouses is equipped with specific stocks, product lines, and varying shipping success rates tailored to different countries. You can readily determine which warehouse a product can be shipped from by consulting the product description page on our website. For more comprehensive information about each individual warehouse, please don't hesitate to reach out to our RS Team for specific details.

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