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Frequently Asked Questions

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Delivery & Shipping

DELIVERY & SHIPPING

HOW TO MONITOR MY SHIPMENT?

Once your order departs from our warehouse, the RS Team will furnish you with a tracking number for your shipment. We recommend utilizing one of the following tracking services:

https://www.17track.net/en
 

Please keep in mind that tracking numbers may not be consistently updated. Typically, tracking information sees updates upon reaching the customs of the destination country. Following this point, it may take several days for your shipment to arrive. It's worth noting that "Origin Post preparing dispatch" is often an inaccurate status, as the package has already left the origin country. The status will only change once it reaches the customs of the destination country.

I RECEIVED AN INCORRECT PRODUCT THAT WAS NOT PART OF MY ORIGINAL ORDER!

We deeply regret any inconvenience this error may have caused. Occasionally, human error can lead to the delivery of incorrect products or even entirely wrong packages by mistake. If you find yourself in this situation, kindly take a photo of the items you have received and upload it to an image-sharing platform such as ibb.co. Afterward, please share the link along with your order number so that we can promptly address and resolve this matter for you.

Please note that we photograph all products before packaging to ensure accuracy. It's important to report any such issues within 2 weeks of receiving your package for a swift resolution.

I HAVE ONLY RECEIVED A PORTION OF MY ORDER THUS FAR, AND I'M WONDERING WHY THIS IS THE CASE?

The reason for this can vary based on the nature of your order. In some instances, your order may originate from different warehouses and even different countries. Consequently, various parts of your order might be dispatched separately, although they will share the same Order ID. It's important to note that these packages may not necessarily arrive on the same day. To ascertain if your order has been shipped in multiple packages, you can always refer to your order details for clarification.

WHY DOES MY ORDER INDICATE "SEMI-SHIPPED" STATUS?

Roidspark ships packages from various warehouses due to the diverse locations of our manufacturers. Please be patient while we work to provide comprehensive updates regarding the status of your order shipments.

MY ORDER HAS BEEN DISPATCHED BUT HASN'T ARRIVED YET, WHAT SHOULD I DO?

If your order has not arrived within the anticipated timeframe, we recommend taking the following steps:

  • Create an order ticket: Reach out to our RS Team by creating an order ticket.
  • Contact RS Team: Get in touch with our RS Team to inquire about your shipment's status and seek assistance.

They will diligently investigate the delay and work to resolve the issue promptly.

WHY HASN'T MY ORDER BEEN DISPATCHED YET?

There are instances where certain items in our inventory may be temporarily unavailable. If your order consists of multiple items with varying availability statuses, we will promptly ship the items that are currently in stock while holding the remaining items for shipment. As soon as the backordered items become available, we will ship them to you. Rest assured, splitting your order in this manner will not result in any additional shipping costs for you. If you have specific instructions or preferences regarding how re-orders are handled, you can communicate them to the RS Team at any time.

MY TRACKING NUMBER STATUS DISPLAYS "ORIGIN POST IS PREPARING SHIPMENT"

Frequently, tracking numbers experience limited updates. Typically, tracking information sees significant updates once the package arrives at the customs of the destination country. Subsequently, it may take several days for the package to be delivered. It's important to note that the status "Origin Post preparing dispatch" is often inaccurate, as the package has already departed the origin country. The status will only change once the package reaches the customs of the destination country.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

The delivery time for your shipment depends on the shipping methods you've selected during the order process. Here are some key details:

  • US Domestic and EU Domestic Packages: These packages come with 100% DELIVERY INSURANCE and typically arrive within 3-4 business days after the order is shipped from the current warehouse.

For other shipping methods, the estimated delivery times are as follows:

  • Regular/Registered Air Mail: Delivery time ranges from 10 to 25 days, and a signature may be required by the delivery agency. The estimated time of arrival (ETA) is 25 days.
  • Express Courier Shipping: With a delivery time of 3-4 business days, courier shipping is the quickest option. However, it does require a signature upon delivery and carries a higher risk of encountering customs issues, so we do not recommend it as the preferred choice.

Please note that these delivery times are approximate and can vary based on factors like customs processing and the specific destination.

WHAT IF I'VE INCORRECTLY ENTERED THE SHIPPING ADDRESS, AND MY ORDER HAS ALREADY BEEN DISPATCHED?

Regrettably, once an order has been forwarded to the warehouse center, the RS Team is unable to modify the shipping address. We highly advise thorough verification of your order details before finalizing the order submission. Any inaccuracies could result in non-delivery of the product. Please be aware that, given the inability to return the package to the sender, there is a risk of losing your shipment in such cases.

I MADE AN ERROR IN MY SHIPPING ADDRESS AFTER SUBMITTING PAYMENT INFORMATION FOR MY ORDER. WHAT STEPS SHOULD I TAKE?

Once you've completed payment and provided payment details for your order, it's crucial to take immediate action. You should promptly get in touch with the RS Team. Please be aware that our ability to make changes to your order may be limited if the payment has already been processed or if the package has advanced too far in our shipping process. However, it's still essential to reach out and inform our team of the situation so they can assess the possibilities for addressing the issue.

I NEED TO UPDATE MY SHIPPING ADDRESS IN MY ACCOUNT BECAUSE IT HAS CHANGED LOCALLY. HOW CAN I DO THIS?

You can update your shipping address in your account settings. Additionally, when you're in the order process, you'll have the option to select the address you want to use. If you've already added your new address to your account, you can choose it during the order placement.

HOW ARE MULTIPLE-PACKAGE DELIVERIES HANDLED?

The handling of multiple packages for your order depends on the nature of your order. It's possible that your order will be shipped in separate packages from different warehouses or countries. These packages may not arrive simultaneously. To check if your order has been divided into multiple packages, you can review the tracking numbers in your order details.

IS A SIGNATURE REQUIRED FOR PACKAGE DELIVERY?

For most of our shipments containing valuable items, a signature upon delivery is indeed required. If you anticipate not being available at your specified address to accept the package, it's advisable to arrange for delivery to a location where someone you trust can sign for it on your behalf. You might also consider having the order shipped to your office address for added convenience. In such cases, please be aware that the goods may be left with reception or the Mail Room if necessary.

DO YOU DELIVER TO P.O. BOX ADDRESSES?

Yes, we can ship to all P.O. Boxes with a secure delivery service.

WHAT IS YOUR PACKAGING PROCEDURE?

Our warehouse meticulously and discreetly wraps all of our packages. If you happen to receive products that have been damaged during transportation, kindly take a photo of the damage and upload it to an image-sharing site such as ibb.co. Afterward, please provide us with the link so that we can promptly address the situation and arrange for the replacement of the damaged item. It's important to note that such issues can only be reported within 2 weeks of receiving the package, so we encourage thorough inspection upon delivery.

WHAT SHIPPING CHOICES ARE AVAILABLE?

Roidspark provides various shipping options to suit your needs:

  • Regular Air Mail - $30: This option typically takes 21-31 days for delivery. Please be aware that a signature may be required by the delivery agency.
  • Domestic Courier - $90: Includes tracking number and delivery for each brand. You can expect your package to arrive within 3-7 business days.
  • Express Courier Shipping - $80: With this option, delivery is expedited, taking just 3-4 business days. However, please note that a signature is required by the courier agency. It's important to be aware that selecting Courier Shipping may carry a higher risk of encountering customs issues, so it's not recommended as the preferred choice.

These are the shipping options available to you, each with their own pricing and delivery time frame. You will be informed in detail about the delivery options when completing the order.

roidspark.me reserves the right to change shipping prices in response to changing costs.

WHERE ARE THE ORDERS DISPATCHED FROM?

The specific origin of your order shipment depends on your location and the product you've ordered. The RS Team will typically opt to ship your order from one of our warehouse facilities. In cases where you have selected products from different warehouse brands during the order process, the RS Team may contact you to substitute products to ensure a safe and efficient shipment. Please note that product substitutions should only occur for products with the same milligram (mg) and substance.

WHAT DOES THE TRACKING NUMBER STATUS INDICATE IF A PACKAGE HAS BEEN CONFISCATED?

If you come across a tracking number status suggesting that your package has been seized, there's no need to be overly concerned. Seizures, when they occur, often result in a basic seizure notice. This can particularly happen with orders containing more than 50 vials. Customs agencies, as per their official reports, encounter numerous packages daily that contain prohibited supplements and drugs. Consequently, it's challenging for them to thoroughly examine each case due to the sheer volume of shipments.

It's reassuring to know that our store offers one of the most lenient reshipment policies in the AAS (Anabolic-Androgenic Steroids) market. If you've received a seizure letter or your package has been stuck in customs for an extended period, exceeding 15 days, we encourage you to reach out to our customer support. They can initiate an investigation into the case and arrange for a reshipment as needed. Your satisfaction and safety are our priorities.

WHAT SHOULD I DO IF THE ANTICIPATED DELIVERY DATE HAS ELAPSED AND I HAVE YET TO RECEIVE MY ORDER?

If your expected delivery date has come and gone without your order arriving, there's typically no cause for immediate concern. Customs clearance procedures usually take between 2-3 days, but occasionally, this process can extend to 15 days or even longer before the package is released. Unfortunately, there isn't much we can do to expedite this phase of shipping.

We kindly request your patience, as our shipping success rate from all our current 10-15 warehouses is approximately 98%. Rest assured, if there are any significant delays or issues beyond this timeframe, we will address them accordingly.

WHAT ARE THE DISTINCTIONS AMONG OUR SHIPPING WAREHOUSES?

At present, we operate over 12 warehouses globally for shipping purposes. Each of our warehouses is equipped with specific stocks, product lines, and varying shipping success rates tailored to different countries. You can readily determine which warehouse a product can be shipped from by consulting the product description page on our website. For more comprehensive information about each individual warehouse, please don't hesitate to reach out to our RS Team for specific details.

Reship & Refund Policy

RESHIP & REFUND POLICY

What is Our Reshipment Policy for Countries with High Risk Profiles?

We maintain a strict no-reshipment policy for countries considered high risk. These countries include, but are not limited to, regions in Africa, APO/FPO destinations, Australia, Brazil, Canada, and New Zealand. If you are uncertain about your country's risk status, kindly get in touch with us by submitting a contact ticket form. These terms must be acknowledged during the checkout process to complete your order. Due to stringent customs regulations, please note that we do not offer shipping services to the Russian Federation, Belarus, and Ukraine. It is important to note that for citizens residing in EU countries and the UK, we can provide 100% delivery insurance for products shipped from our European and UK warehouses.

What Happens if My Order is Returned to the Shipping Country by the Carrier?

Regrettably, any packages that are returned are considered lost, as our warehouses are unable to retrieve returned shipments. Often, packages are returned due to factors such as an incorrect or incomplete address, or the package not being collected within the stipulated timeframe. In both scenarios, RoidSpark.com and RoidsSpark.me cannot be held responsible. In case import documents are missing and the package is returned, we will require a copy of the notification to initiate a reshipment. We strongly recommend checking your tracking numbers regularly and ensuring the accuracy of your name and address when placing an order.

I Missed the Delivery of My Package (No One Was Available to Sign for It).

Typically, post offices retain packages for 4-5 business days before initiating a return to the sender. Please contact your local post office with your tracking number to arrange for re-delivery or prompt pickup of the package.

Can I Return a Package to the Sender?

No, packages cannot be returned to our warehouses. If you have further questions, please do not hesitate to reach out by creating a contact ticket form.

What is Our Refund Policy?

If your package has been lost (not delivered after 60 days from the dispatch date) or seized, you are eligible to request either a reshipment or a refund. Kindly contact the RS Team with all the necessary details (seizure letter, tracking number, order number), and our team will promptly address your situation. Please note that for security reasons, we do not offer cash refunds; refunds are only provided in the form of store credit.

What If My Order is Confiscated or Seized?

If your order has been detained or confiscated by foreign customs, please wait at least 4-5 weeks from the shipping date before reaching out to us regarding the non-arrival of your order. Contact our team in case of such circumstances.

My Package Is Lost, What Should I Do?

If you have not received your package after 31 days have passed since the dispatch date, and there is no recent tracking activity, please contact our RS Team to investigate the situation. In the event of a confirmed loss, we will initiate a reshipment.





Please contact us for more information.

Payment

PAYMENT

Accepted Payment Methods

What are the available payment options for covering your order expenses? We provide a range of payment methods to suit your preferences, including Bitcoin, Ethereum, Litecoin, Zelle, Credit Card through Paybis, Money Gram, Western Union, and Bank Wire transfers. Please note that combining multiple payment methods for a single order is not feasible. If you have any inquiries regarding this matter, don't hesitate to reach out to our PMR Team, and we'll be delighted to assist you.

Making a Bitcoin Payment

Although Bitcoin may appear complex initially, it's actually quite user-friendly. To guide you through the Bitcoin payment process, we've dedicated an entire page with easy-to-understand infographics and step-by-step instructions. You can access this resource here: Bitcoin Payment Guide

How to Pay Using Western Union, Money Gram, and Bank Wire Transfer

To initiate a payment through Western Union, Money Gram, or Bank Wire Transfer, please start by registering on our website and placing your order. During the checkout process, you'll be prompted to select your preferred payment method. The system will then furnish you with comprehensive payment instructions tailored to your chosen method. These instructions will be presented on-screen, sent to your email address, and stored within your order details in your account page.

Please note that for Bank Wire payments, you'll receive payment instructions exclusively from the PMR Team. To get started, select the Credit Card payment method and complete your order. Following that, request Bank Wire details by creating a Support Ticket.

If you have any further questions or require assistance, feel free to contact us. Your satisfaction is our priority, and we're here to help make the payment process as smooth as possible.

CAN I CHANGE THE PAYMENT METHOD FOR MY CURRENT ORDER?

Unfortunately, once an order has been submitted, the payment method cannot be altered. However, you have the option to place a new order and select your preferred payment method. Alternatively, you can reach out to the PMR Team for assistance through the support ticket page, and they will be happy to help.

WHAT DOES "PAYMENT IN PROGRESS" MEAN?

"Payment in progress" signifies that the payment manager is awaiting confirmation to proceed with collecting the funds for your order.

HOW CAN I UPDATE PAYMENT DETAILS IN MY ORDER?

To update your payment details, please submit a Support Ticket, providing the necessary corrections and explaining the reason for the change in your new payment confirmation. This will allow the PMR Team to address the issue and ensure the smooth processing and shipping of your order.

DO YOU ACCEPT CURRENCIES SUCH AS USD, EURO, POUND, OR OTHERS?

You have the option to select either USD or EURO as your preferred currency for paying the order cost. If you intend to use the WU/MG payment method, please check the payment details in your order progress to ensure you send the correct amount according to the current exchange rate.

HOW WILL I KNOW IF PAYMENT HAS BEEN RECEIVED?

Once your payment has been successfully received, you will receive a notification confirming the payment via email. Additionally, your order status will be updated to "Money Collected."

IS THERE ANY RISK OF PAYMENT GETTING STUCK IN THE SYSTEM?

Rest assured, there is no need to worry about payments getting stuck in the system. Even in cases of suspicious transactions, the funds will be promptly returned to the sender. We maintain a 100% guarantee of payment progress to ensure a smooth and secure transaction process.

WHAT OCCURS IF THE TRANSACTION OR PAYMENT IS CANCELLED?

In the event of a cancelled transaction or payment, you have a couple of options. You can choose to reclaim your funds, or you can follow the guidance provided by our payment manager to rectify the payment issue and resubmit your order. For bank wire transactions, funds are typically returned to your account if the transaction is not confirmed for any reason. If you have inquiries regarding your payment status, please don't hesitate to reach out to us by creating a support ticket.

MY PAYMENT HAS BEEN CANCELLED. HOW CAN I RECTIFY THE PAYMENT STATUS?

There could be various reasons why a payment did not successfully go through. The PMR Team will provide a specific reason for your cancelled payment, allowing you to identify and address the issue. If you have questions concerning your payment status, please contact us by creating a support ticket.

Certainly, here's a rephrased version of your text:

How long will it take to confirm my WU/MG payment?

Please allow for a processing time of 2-3 business days for your payment, along with an additional 2-3 days for the shipment processing. Should you have any inquiries or concerns, we kindly ask you to open a support ticket and get in touch with our PMR Team.

What is the minimum amount required for a bank wire transaction?

The minimum payment amount for a bank wire transaction is $500. To get started, please initiate the order process, select the Credit Card payment method, and complete your order. Afterward, request bank wire details by creating a Support Ticket.





Roidspark technical team is preparing a detailed user guide PDF file regarding payment methods and their usage. It will be shared with you soon.

How to use Zelle ?

How to use Western Unioun ?

How to use Crypto ?

Coming soon

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